Thanks to gentle pressure applied by Scott I went out and switched to AT&T GSM service in New York. GSM is far more feature rich than your typical service & the next big thing at least here in the US, Europe has had it for years. I picked what was the hot phone at the time, the T68i. Its looks cool, its sleek, and has boatloads of features. All in all a good phone. Or so it appeared.
Winds up my phone got messed up. The shortcut key & the number 4 & 5 stopped working. Now this was a major problem (think voicemail). Also I noticed the phone was really slow navigating. Initially it seemed okay, but I was starting to get really annoyed about it.
I finally called AT&T and got my phone replaced under their warranty exchange program (nice to see them focusing on customer service). Got the new phone and now its navigates FAST!
I looked into why and it is because the new T68i has the latest and greatest firmware upgrade. I now have the R7A013 firmware. The phone rocks again!
To find out your version simply type in this secret command sequence:
> * < < * < *
where > is a right movement of the joystick and < is a left (thanks Mitch!).